You may return purchased items within 30 days of delivery for a full refund, given that the product is unused/unworn and in good condition upon receiving the returned item. If your product does not fit your dog, we will be happy to exchange the product for a different size; additional shipping fees may apply. If the return is a result of our error (you received an incorrect or defective item, etc.), we will issue a full refund or store credit as well as cover the return shipping costs.
Typical production time takes 1-3 business days but could take longer depending on the quantity of orders in queue. For US orders, Standard USPS Shipping is typically 3-5 business days and USPS Priority Mail Shipping is typically 2-3 business days. For rush orders, select Priority Mail Shipping and your order will be moved to the start of the production queue; email us at email@example.com to verify production and shipping times.If you are purchasing from outside of the US, your order may be charged custom taxes or duties. Our shipping fee only covers standard international shipping of the package. Any customs or import duties are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcel. Also, please note that packages may take longer to clear customs and we are not responsible for customs delays.